Privacy Policy

We use cookies, tags, pixels, and similar technologies to operate the Site, understand how it is used, and support our advertising. These include:

• Google Tag Manager — to manage tags and scripts on the Site.
• Google Analytics — to understand how visitors use the Site (analytics).
• Google Ads — for conversion tracking and remarketing/advertising, which may show you our ads on other websites and platforms based on your visit to the Site.

These third parties may set their own cookies and collect information subject to their own privacy policies. You can learn about Google's practices and opt-out options at policies.google.com/technologies/partner-sites and adssettings.google.com.

You can control cookies through your browser settings and may opt out of certain analytics and advertising cookies. Disabling cookies may affect how parts of the Site function.

We use the information we collect to:

• Respond to your inquiries and schedule, confirm, and perform appliance repair services.
• Match you with the appropriate technician based on appliance type, brand, and location.
• Contact you about your appointment, service, estimates, follow-up, and warranty.
• Send you service-related communications and, where you have consented, marketing or promotional messages.
• Operate, maintain, improve, and secure the Site.
• Measure and improve the performance of our advertising.
• Comply with legal obligations and enforce our agreements.

If you provide your phone number and consent to receive text messages or calls, we (or providers acting on our behalf) may contact you by SMS, phone, or other means regarding your service request, appointments, and — where permitted — promotions. Message and data rates may apply. Message frequency may vary.

You can opt out of marketing texts at any time by replying STOP to a message, and you can request help by replying HELP. Opting out of marketing messages does not stop transactional or service-related communications necessary to fulfill your request.

We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.

We do not sell your personal information. We may share it as follows:

• Service providers and technicians — including the technicians, contractors, and staff who perform or coordinate your repair, and vendors that help us run our business (for example, scheduling, communications, hosting, and call-handling providers).
• Advertising and analytics partners — such as Google, as described in Section 2.
• Legal and safety reasons — to comply with applicable law, legal process, or enforceable governmental requests; to enforce our Terms; or to protect the rights, property, or safety of Star Appliance Repair, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction.

We retain personal information for as long as necessary to provide our services, maintain business records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of marketing communications.
• Opt out of certain advertising-related data uses.

California residents: Under the California Consumer Privacy Act, as amended (CCPA/CPRA), you may have additional rights, including the right to know, delete, and correct personal information, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information for money. To the extent our use of advertising cookies is considered “sharing” under California law, you may opt out using the cookie/ad-settings controls described in Section 2.

To exercise any of these rights, contact us using the details in Section 12. We will not discriminate against you for exercising your rights, and we will verify your request as required by applicable law.

Some browsers offer a “Do Not Track” (DNT) feature. There is no common industry standard for responding to DNT signals, and the Site does not currently respond to them.

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Changes are effective when posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.